Knowing what your client wants. . .

These days, to be on top of their game, companies need to constantly course-correct their operations from a client perspective. Aligning with a client’s needs must always be the first line of approach in managing team effort.

They need to look in the mirror and reflect on the quality of deliverables, and how close they come to meeting client expectations. So, what do clients expect from an agency when it comes to the product they deliver and the support they can provide, during the contract period?

More on this story at this link


Advertisements

Our training programs are accredited with NSDC


Our training programs are accredited with the National Skill Development Council and have their seal of approval. After the successful completion of training at our academy, successful guards are awarded a qualifying certificate from a government body.

The National Skill Development Corporation India (NSDC) was setup as a one of its kind, Public Private Partnership Company with the primary mandate of catalysing the skills landscape in India. NSDC is a unique model created with a well thought through underlying philosophy based on the following pillars:

  1. Create: Proactively catalyse creation of large, quality vocational training institutions.
  2. Fund: Reduce risk by providing patient capital. Including grants and equity.
  3. Enable: the creation and sustainability of support systems required for skill development. This includes the Industry led Sector Skill Councils.

The main objectives of the NSDC are to:

  • Upgrade skills to international standards through significant industry involvement and develop necessary frameworks for standards, curriculum and quality assurance
  • Enhance, support and coordinate private sector initiatives for skill development through appropriate Public-Private Partnership (PPP) models; strive for significant operational and financial involvement from the private sector
  • Play the role of a “market-maker” by bringing financing, particularly in sectors where market mechanisms are ineffective or missing
  • Prioritize initiatives that can have a multiplier or catalytic effect as opposed to one-off impact.

    More on NSDC at this link > https://www.msde.gov.in/nationalskilldevelopmentcorporation.html

Guidelines on reviewing security footage

When our teams normally review client locations, the placement of cameras is a very important consideration. We often study and analyze the vulnerability of the location and recommend appropriate solutions.

And once you have your footage being recorded, how long do you store the data? More importantly, how often should you review the footage? (Daily? Weekly? Monthly? Quarterly?)

More on this story on our Linkedin post

Image Credit : Pixabay/Republica

Your security guard is also a human being

This article is about the way people treat security guards. Or vice versa. A good example here is when a security guard interacts with visitors at an office, or any other facility with security protection. People WILL be stopped, they WILL need to show credentials, and they WILL need a valid reason for that visit. People just can’t walk in without prior approval from the person they wish to meet.

And here’s some feedback for you. Eight out of every 10 guards I have spoken to, mention being treated with impatience when they stop people at the very first entry point – the main gate.

I think visitors need to understand that the first job of the security guard is to verify the identity and credentials of each visitor entering the premises – and the process won’t take more than two minutes. (A little longer if your car is being checked.) And it always helps if you have a prior appointment with the person you’re planning to meet.

With today’s heightened threat levels at key installations, including large corporate offices, security guards are trained and instructed to be watchful at entry points, and extremely vigilant when it comes to monitoring visitor movement within the premises.

More on this story on our Linkedin post